Refund Policy
Last updated: October 15, 2026
At Hoshi Inc., we want you to feel confident trying our products. If you are not satisfied with your purchase, we’re here to help.
This Refund Policy explains the conditions that apply to returns, refunds, replacements, and exchanges for purchases made directly through tryhoshi.co.
1. 90-Day Money-Back Guarantee
Qualifying Hoshi purchases are covered by our 90-Day Money-Back Guarantee.
If you are not satisfied with your qualifying purchase, you may contact us within 90 days of delivery to request a refund.
To request a refund under the guarantee, contact:
Please include:
- Your full name.
- Your order number.
- The product you are requesting a refund for.
- A brief description of the issue or reason for your request.
We may request additional information reasonably necessary to locate your order or process your request.
The 90-Day Money-Back Guarantee applies only to products purchased directly through tryhoshi.co unless otherwise stated.
2. Standard Returns
For products that are eligible for a physical return, items should generally meet the following conditions:
- The return request is submitted within 90 days of delivery.
- You purchased the product directly from tryhoshi.co.
- You can provide a valid order number or other proof of purchase.
- The item is returned in accordance with the instructions provided by our customer-support team.
Please contact us before returning an item.
Do not send products back without first receiving return instructions from Hoshi.
Unauthorized returns may not be accepted or may delay your refund.
3. Products That May Not Be Eligible for Standard Return
Certain products may not qualify for a standard physical return for health, hygiene, safety, or other reasons.
These may include:
- Opened or used personal-care products.
- Opened supplements or ingestible products, except where covered by an applicable money-back guarantee.
- Products that cannot safely be resold for health or hygiene reasons.
- Gift cards.
- Final-sale or clearance products that are clearly marked as final sale.
- Free gifts or promotional items.
- Products not purchased directly through tryhoshi.co.
Nothing in this section limits any rights you may have under applicable consumer-protection law.
4. How to Start a Return or Refund
To begin a return or refund request, email:
Please provide:
- Your name.
- Your order number.
- The product involved.
- The reason for your request.
- Photos of the product or packaging if the product arrived damaged, defective, or incorrect.
Our support team will review your request and provide instructions where a physical return is required.
Please wait for our instructions before shipping anything back.
5. Return Shipping
Unless your product arrived:
- Damaged.
- Defective.
- Incorrect.
- Or otherwise due to an error by Hoshi.
you may be responsible for the cost of returning the product.
If Hoshi is responsible for the issue, we may provide a return label or otherwise reimburse reasonable return-shipping costs where appropriate.
Original shipping charges are generally non-refundable unless:
- We made an error with your order.
- The product arrived damaged or defective.
- Applicable law requires otherwise.
6. Refunds
Once your return or refund request has been approved, Hoshi will process the applicable refund to your original payment method.
Please allow approximately 5–10 business days after the refund has been issued for the funds to appear in your account.
Actual processing time depends on your:
- Bank.
- Credit-card issuer.
- Payment provider.
Hoshi does not control how quickly a financial institution posts a completed refund.
7. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
For the fastest resolution, include:
- Your order number.
- A description of the issue.
- Photos of the product.
- Photos of the packaging where applicable.
Depending on the circumstances, we may offer:
- A replacement.
- A refund.
- Another appropriate resolution.
Please do not dispose of a damaged or incorrect product until our team has reviewed your request, as photographs or other information may be required.
8. Exchanges
We generally provide exchanges when a product:
- Arrives damaged.
- Arrives defective.
- Is different from what you ordered.
To request an exchange, contact support@tryhoshi.co.
If you simply want a different product, model, size, or variation, we may ask you to return the original eligible product and place a new order.
9. Subscription Orders
Cancelling a subscription prevents future eligible recurring orders from being processed but does not automatically cancel or refund an order that has already been processed or shipped.
If you need assistance with a subscription order, contact:
Refund eligibility for an already processed subscription order is determined according to this Refund Policy and any applicable product-specific guarantee.
10. Late or Missing Refunds
If you have been notified that your refund was issued but have not yet received it:
- Check your bank account or payment account again.
- Contact your credit-card issuer or payment provider.
- Allow up to 10 business days for processing.
If more than 10 business days have passed since Hoshi confirmed that your refund was processed, contact us at support@tryhoshi.co.
11. International Orders
For international orders, customers may be responsible for return-shipping costs unless the product was damaged, defective, incorrect, or applicable law requires otherwise.
Unless otherwise stated:
- Customs duties are non-refundable.
- Import taxes are non-refundable.
- Brokerage charges are non-refundable.
- Original international shipping charges are non-refundable.
If a shipment is returned because:
- Delivery was refused.
- An incorrect address was provided.
- Customs charges were not paid.
- The shipment could not be delivered for reasons outside Hoshi’s control.
any applicable shipping, return, customs, or handling charges may be deducted from the refund to the extent permitted by law.
12. Orders Purchased From Other Retailers
This Refund Policy applies to purchases made directly through tryhoshi.co.
If you purchased a Hoshi product through another retailer, marketplace, or third-party seller, your purchase may be subject to that seller’s return and refund policy.
Please contact the original seller for assistance.
13. Chargebacks and Payment Disputes
If there is an issue with your order, please contact us before filing a chargeback or payment dispute.
We want the opportunity to investigate and resolve legitimate concerns directly.
Contact:
Nothing in this section prevents you from exercising any lawful rights available through your payment provider or applicable consumer-protection law.
14. Abuse of the Refund Policy
Hoshi reserves the right, to the extent permitted by law, to refuse or limit refunds where we reasonably determine there has been:
- Fraud.
- Abuse of the refund policy.
- Repeated excessive refund claims.
- Misrepresentation.
- Unauthorized resale.
- Other activity inconsistent with the purpose of our money-back guarantee.
This does not affect mandatory consumer rights.
15. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes to our products, business practices, or legal requirements.
Any updates will be posted on this page along with a revised “Last updated” date.
Changes will not reduce rights that have already accrued where prohibited by applicable law.
Contact Us
If you have questions about a return, refund, replacement, or exchange, please contact:
Hoshi Inc.
Email: support@tryhoshi.co
Website: tryhoshi.co