Shipping Policy

Last updated: October 15, 2026

At Hoshi Inc., we want your order to arrive as smoothly and quickly as possible. Below you’ll find information about order processing, shipping times, tracking, and what to do if there is an issue with your delivery.

Order Processing

All orders are typically processed within 1–2 business days, excluding weekends and holidays.

Once your order has been placed, you’ll receive an order confirmation email. You’ll receive another notification with tracking information once your order has shipped.

During periods of high order volume, holidays, promotions, or product launches, processing times may occasionally take longer.

Shipping Times & Rates

Estimated standard delivery time:

Standard Shipping: 4–9 business days

Shipping rates, if applicable, will be displayed at checkout before you complete your purchase.

Delivery estimates begin after your order has been processed and shipped.

Please note that delivery times are estimates and may be affected by carrier delays, weather, customs processing, holidays, or other circumstances outside of our control.

Tracking Your Order

Once your order ships, you’ll receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for the tracking information to update after receiving your shipping confirmation.

If your tracking information has not updated after 24–48 hours, please contact us at support@tryhoshi.co.

Incorrect Shipping Information

Please review your shipping information carefully before placing your order.

If you notice an incorrect or incomplete shipping address after placing your order, contact us as soon as possible at support@tryhoshi.co.

We’ll do our best to update your information before your order is processed, but we cannot guarantee that changes can be made once an order has entered fulfillment or has already shipped.

Hoshi is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Orders

If your order has not arrived within 7 business days after the expected delivery date, please contact us at:

support@tryhoshi.co

Please include your:

Name
Order number
Shipping address

We’ll review the tracking information and work with the shipping carrier where appropriate to help resolve the issue.

Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

Checking around your property and delivery location.
Checking with household members, neighbours, building staff, or your front desk.
Allowing up to 24 hours, as some carriers may mark packages as delivered shortly before final delivery.

If you still cannot locate your package, contact us at support@tryhoshi.co and we’ll do our best to assist.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible at support@tryhoshi.co.

Include:

Your order number
A description of the issue
Photos of the product and packaging, where applicable

We’ll review the issue and provide next steps.

International Orders

International shipments may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable import duties, taxes, or customs fees.

Customs processing may also result in additional delivery delays.